Frequently Asked Questions image

Frequently Answered Questions

FAQs

We recognize the challenges that travelers face in finding the best deals and services for flights, accommodations, and transportation through a lot of travel metasearch engine websites. To address this, we created a platform that consolidates flight and hotel deals, providing all the necessary details with efficient sorting and filtering tools in a user-friendly interface.
A metasearch website aggregates travel market offerings from various providers through travel metasearch engine websites, including airlines, online travel agencies, and hotels. Unlike a traditional travel agency, we enable users to filter and sort these results based on their specific needs by simply selecting or deselecting options.
We earn revenue through commissions and advertising. Importantly, this does not impact the prices travelers pay, as we do not add any extra costs; we are not a booking platform but a comparison tool.
Yes, we adhere to IATA’s NDC standards, which allow us to distribute advanced tickets and ancillary bookings globally. This compliance ensures that we can offer and process tickets from any NDC-compliant provider.
Flight 90 is a free travel search engine that you can use to look for flights and hotels with the most affordable fees that accord with the services and facilities offered.
When you use it, it does not cost you any fees even when you take advantage of the offers presented via its platform.
Flight 90 prioritizes helping you find the most affordable flights and hotels. Our algorithm displays results based on a combination of factors such as user experience, customer satisfaction, reviews, and service quality to ensure the best options are shown first.

Flights

If you booked your flight through Flight90 website with one of our providers, then you can head to your Bookings page and find out about the round-the-clock support.
If you booked your travel outside of Flight90 or were redirected from the search engine to the provider's web page to complete the booking process, then you'll need to get in contact with the provider directly.
If you are unaware of the service provider, check your credit card statements and see which provider charged you for the service.
Since we aggregate data from numerous travel websites, there can occasionally be discrepancies in the information we retrieve. This might happen if the provider's site hasn't updated their inventory with us, if there was an error in the data transfer, or if another traveler booked the last available seat before you could.
Since Flight90 functions as an impartial search engine and not as a seller or reseller, we do not have a refund policy. Refunds are managed directly by the provider with whom you booked your flight. Please check your booking details to contact the relevant service provider.
Flight90 is an unbiased search engine, not a seller or a reseller, so we should not have a refund policy.
The refund policy is handled solely by the provider through which you have booked your flight.
Just go to your Bookings to identify your service provider's information.
A Hacker Fare is a method to save money by booking two separate one-way flights instead of a round-trip ticket. This approach often results in lower overall costs for some flight routes. Ensure both legs of your journey are available and booked individually to take advantage of these savings.
The flight prices displayed on Flight90 generally include all applicable taxes and mandatory charges. However, optional fees, such as those for checked baggage, seat selection, or pet accommodations, may not be included and should be arranged directly with the airline. For a detailed list of potential additional fees, please refer to the specific airline's policies.
No.
You'll have to check out our Airline fees page to see if your airline charges extra for checked or cabin bags.
To set up a Price Alert, log in to our website and navigate to the Price Alerts section in your account. When searching for hotels, you can click on "Set Price Alert" at the top right of the hotel results list. If you are using our app, access Price Alerts from the app's navigation menu and follow the instructions provided there.
When searching for flights on Flight90, you can select the number of children and infant passengers via the traveler drop-down menu.
Yes, you can purchase a flight for another person. When entering the passenger's information, make sure that the name on the ticket matches the traveler's ID exactly to avoid any issues at check-in. Keep in mind that airlines often charge significant fees to correct any errors or make changes to the ticket details after the booking is completed.
You can book flights to multiple destinations by selecting the 'Multi-City' option on the Flight90 Flights page, which is located above the search bar. This feature allows you to search for and book a trip with up to three different legs.
Currently, you can search for up to nine passengers at a time on Flight90. For larger groups, we recommend using Flight90 to find the best itineraries by conducting a search on our website. Once you have identified the desired flights, contact the airline directly to discuss group booking options.
Price variations are due to differences in sales laws and local taxes that flight providers must adhere to based on the local version of Flight90 being accessed. This can result in varying prices or availability for global customers.
When you see "Major Airline" in your search results, it means that the airline is offering a special discounted rate but chooses to remain anonymous until you complete the purchase due to the low price.
Yes, we continuously collaborate with our partners to improve our service and display provider pricing directly on Flight90.

Hotels

If you booked your travel via the Flight90 website with one of the providers shown on the search results, then you can go to (Bookings) page and get info on around-the-clock support.
If you booked your travel outside of Flight90 or were redirected from our site to a provider's web page to complete your booking, then you'll need to get in contact with the provider directly.
If you are not sure which provider did you book your flight through? Check your credit card statements to see who charged your card.
If you're unsure which provider you booked your flight with, check your credit card statements. The name of the provider that charged your card will be listed there.
Because we're searching a myriad of other travel sites at once, sometimes there are accuracy issues with the information we're receiving from those sites.
Either the site isn't updating their inventory with us, has given the wrong path, or another traveler has booked the last available accommodation object.
As Flight90 is a search engine, not a seller, we don't have a refund policy -- that's tackled solely by the provider that booked your trip.
If you do not know your service provider, check your credit card statement and/or go to Bookings page to locate your provider's information.
Through our site, you can create one by signing in and going directly to Price Alerts in your account or you can look for the (Track Prices) button on the top left-hand side of flight results.
If you're searching hotels, select (Set Price Alert) at the top right of the hotel results list.
The star ratings for hotels on Flight90 are sourced from both the hotels themselves and various online travel agencies. Flight90 collects this information and strives to display the most accurate ratings. We acknowledge that some sources are more reliable than others and take this into account when presenting the star ratings.
All of our hotel reviews are given by verified guests, so you have to know that what you're reading is valid and proper.
When you search for a hotel on Flight90, our automatic sorting tool uses the 'Recommended' algorithm.
This algorithm is based on a few essential factors.
The first two of those factors rely on each hotel's guest rating and popularity in terms of clicks.
Hotels shown on Flight90 are often available to book on several provider sites, each of which will pay for clicks or bookings that they get via Flight90.
We also factor this average revenue potential of each hotel into our recommendations.
You can also choose to sort by 'Price', which will rank hotels by the lowest price first, or by 'Review Score', which will classify hotels by review scores.
Within a hotel listing, we order our results based on an embedded algorithm that balances the prices and our revenue for the results shown.
If the cheapest offer is not displayed above the “View Deal” or “Select” button, we highlight it in green in the central section of the listing.
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